Please be aware – Due to the circumstances of Covid-19, A-toZ couriers are advising our customers may have 1-2 day delay behind original delivery delay. We apologise on behalf of our courier team and hope we can get all orders out to you as quickly as possible. We do require you to check your tree before the driver leaves, this means opening the box or removing the netting. If you find any damage at this point please inform the driver that you are rejecting your delivery and do not sign and accept goods. We cannot react on damaged goods if you have not followed the above. Many thanks
OUR DELIVERY COMPANY IS STRICTLY KERB SIDE ONLY. IF YOU CANNOT ACCEPT A KERB SIDE DELIVERY ON THE ARRIVAL OF YOUR GOODS YOU WILL THEN BE CHARGED FOR ANY EXTRA FEES INCURRED
It is your responsibility, most importantly with large or heavy trees, to inform us well in advance how much access there is to your property for a kerb side delivery or as close to your property as possible. You are then responsible for the moving of your tree thereafter. Please note if smaller vehicles are required for access there will be an extra fee from couriers. IF YOU REQUIRE A SMALLER VEHICLE PLEASE EMAIL YOUR DELIVERY ADDRESS TO SUTTONMANORNURSERY@HOTMAIL.COM SO WE CAN QUOTE A FEE FROM COURIERS. FAILURE TO INFORM US THAT ACCESS REQUIRES A SMALLER VEHICLE, THERE WILL BE AN EXTRA FEE FROM COURIERS OF £100
Large trees and deliveries on pallets.
Pallet orders require good road access to your property for a large 18 ton delivery vehicle. The pallet is positioned as close to your property as possible by a hand pulled pallet truck. After this process, it is your responsibility to move tree into your desired location.
Non Pallet Orders
If you wish your order to be left with neighbour, left at gate or side of property etc.. please leave a clear note when you order your tree in the checkout section. Please be aware that we may not be able to change delivery address or add special notes after your order has been placed. We strictly do not hold any responsibilty for trees lost, stolen or damaged.
YOU MUST BE HOME ON DELIVERY DAY
BEFORE THE DELIVERY DRIVER LEAVES, PLEASE CHECK YOUR GOODS BY REMOVING ALL PACKAGING. IF GOODS ARE DAMAGED OR NOT AS EXPECTED, AT THIS POINT PLEASE REJECT AND RETURN WITH THE DRIVER AS WE ARE NOT RESPONSIBLE FOR DAMAGE ONCE DRIVER HAS LEFT. IF YOU FAIL TO INSPECT GOODS AT POINT OF DELIVERY AND YOU HAVE INFORMED US AFTER THE DRIVER HAS LEFT, THEN A RE-COLLECTION CHARGE IS REQUIRED OF £100 ON PALLET DELIVERIES, AND £25 ON BOX ORDER DELIVERIES. ALL GOODS MUST BE RETURNED IN THE BOX PROVIDED OR SECURED SAFLEY ON THE PALLET AS IT ARRIVED TO YOU BEFORE YOU BOOK A RE-COLLECTION.
If you require to collect the tree you have purchased online, please give us a call or message before collection day so we can arrange for staff to safely load onto your vehicle.